Terms & Conditions:
Club Sim mobile service is provided by CSL Mobile Limited.
The Mobile Service provided under your plan is a 4.5G or 5G service. In areas outside of our 5G coverage, you will be provided with a 3G and/or 4.5G Mobile Service.
Customers are required to subscribe to this service plan for a commitment period of 24 months or more. An Administration Fee of HK$18 per month applies to all plans. For service details and service plan Terms & Conditions, please visit http://www.hkcsl.com.
(1) This service plan includes 5GB monthly local data. The maximum local data transmission speed for the first 5GB per month is 21Mbps (maximum uplink speed is 5.76 Mbps) ; after the first 5GB, the data transmission speed will be capped at 128kbps.
(2) This service plan includes 10GB monthly local data. The maximum local data transmission speed for the first 10GB per month is 21Mbps (maximum uplink speed is 5.76 Mbps) ; after the first 10GB, the data transmission speed will be capped at 128kbps.
(3) This service plan includes 7GB monthly local data. The maximum local data transmission speed for is 42Mbps (maximum uplink speed is 5.76 Mbps) . After your monthly Mobile Data service entitlement being used up, you can continue to use the local data service with the maximum local data transmission speed at 42Mbps. However, you will be allocated with less network resources for access subject to the prevailing network conditions and your experience may be affected.
Customers will be informed by a text message when their usage reaches the speed limit is put in force. The actual speed will be considerably slower and will be affected by internet conditions, server speeds, network conditions, coverage, locations, the device used, hardware, software and other factors. If a customer terminates this agreement before the commitment period expires, you must pay an early termination charge amounting to the monthly service fee multiplied by the remaining months of the commitment period. Terms and Conditions apply. Please contact our staff for details.
(4) This 5G service plan includes 8GB monthly local data and extra 8GB monthly 5G local data during the commitment period. The Mobile Service provided under your plan is 5G service . Actual speeds experienced will be considerably less than the network specifications and will be affected by Internet conditions, server speeds, network conditions, coverage, location, device used, hardware, software, usage levels and other factors. If a customer terminates this agreement before the commitment period expires, you must pay an early termination charge amounting to the monthly service fee multiplied by the remaining months of the commitment period. Terms and Conditions apply. Please contact our staff for details.
(5) This service plan includes 20GB monthly local data. Maximum up and download speeds for data access thereafter will be 1 Mbps. Actual speeds experienced will be considerably less than the network specifications and will be affected by Internet conditions, server speeds, network conditions, coverage, location, device used, hardware, software, usage levels and other factors. Customers will be informed by a text message when their usage reaches the speed limit is put in force. The actual speed will be considerably slower and will be affected by internet conditions, server speeds, network conditions, coverage, locations, the device used, hardware, software and other factors. This 5G service plan uses 5G spectrum, which is only available for designated locations with the use of compatible devices. In areas outside of our 5G coverage, you will be provided with a 3G and/or 4G Mobile Service. If a customer terminates this agreement before the commitment period expires, you must pay an early termination charge amounting to the monthly service fee multiplied by the remaining months of the commitment period. Terms and Conditions apply. Please contact our staff for details.
(6) This service plan includes 50GB monthly local data. Maximum up and download speeds for data access thereafter will be 1 Mbps. Actual speeds experienced will be considerably less than the network specifications and will be affected by Internet conditions, server speeds, network conditions, coverage, location, device used, hardware, software, usage levels and other factors. Customers will be informed by a text message when their usage reaches the speed limit is put in force. The actual speed will be considerably slower and will be affected by internet conditions, server speeds, network conditions, coverage, locations, the device used, hardware, software and other factors. This 5G service plan uses 5G spectrum, which is only available for designated locations with the use of compatible devices. In areas outside of our 5G coverage, you will be provided with a 3G and/or 4G Mobile Service. If a customer terminates this agreement before the commitment period expires, you must pay an early termination charge amounting to the monthly service fee multiplied by the remaining months of the commitment period. Terms and Conditions apply. Please contact our staff for details.
(7) For 8GB/20GB/50GB 5G service plans, your basic and top up entitlement support tethering and peer-to-peer (P2P) functions (such as Bit-Torrent). Any breach of these restrictions may lead to suspension of your service or additional charges by us.
(8) Unless otherwise specified, Service Plan included usage applies to local use only. Unless otherwise specified, Service Plan included usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute. When you use the Call Waiting service and are connected to more than one telephone line, airtime will be calculated according to the total time spent on all connected lines during call waiting.
(9) The Top-up Data Package is applicable to selected Service Plan(s) only. The fee of the Top-up Data Package is subject to change from time to time and you will be charged the fee prevailing at the time of your subscription. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of that bill month. The local Mobile Data service will stop when you use up the local Mobile Data usage included in your Top-up Data Package and the service will resume in the next bill month or when you subscribe to another Top-up Data Package.
(10) Service Package
Local Wi-fi usage: Unlimited Wi-Fi usage at csl Wi-Fi hotspots for Wi-Fi enabled devices. 1,000Mbps is the network specification for Wi-Fi 802.11ac only applicable to selected csl Wi-Fi hotspots in limited locations. However, the actual speeds experienced by customers using those hotspots are less than the network specifications and will be affected by user’s mobile device (e.g. number of antenna equipped), network coverage and usage, international bandwidth and other extraneous factors. For service details, please refer to http://e.hkcsl.com/wifi-e.
Intra-network SMS & and International SMS:
Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 500 SMS units ("Quota"). Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. Within the monthly Quota, you can enjoy sending any Inter-network SMS at $0.6 per SMS and International SMS at $2 per SMS. The Inter-network SMS and International SMS will be counted towards the Quota. If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS; $0.6 per Inter-network SMS; and $2 per International SMS. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged. Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan.
MMS: Local Thereafter Charge for MMS: $2 per MMS. Unless otherwise specified, Service Plan included usage applies to local use only. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month.
Details of Voicemail, call forwarding, call hold, conference call, caller ID, call waiting: Please visit https://www.hkcsl.com/tc/general-service-value-added-service-package/