5G service plan

Terms & Conditions:

The “5G” service plan under this contract uses the 5G network. It is only available in designated 5G coverage areas, and customers must use specified compatible devices. However, the actual speed experienced by customers will be lower than the network specifications and may vary depending on the device used, location, network conditions, and other factors. When outside the 5G coverage area, mobile communication services will be provided via 3G / 4.5G networks.

1. The above monthly plans are applicable to new subscriptions or contract renewals. The offer is only valid for customers who sign a commitment period of 24 or 36 months. A monthly administrative fee of HKD 18 also applies to all the above plans. (If applicable) If the customer purchases a smart device together with the service plan, prepayment for the device may be required (the amount varies depending on the selected device model and service plan). The prepaid amount will be credited back to the customer’s csl account by installments during the commitment period. After the completion of the monthly fee and smart device bundle contract, the subsequent monthly fee will be adjusted to the prevailing rate of the equivalent local data plan for bring-your-own-device service plan.

2. For selected 5G service plans, your basic and top up entitlement support tethering and peer-to-peer (P2P) functions (such as Bit-Torrent). For customers with multiple or additional sim cards, only one sim card can support tethering and peer-to-peer (P2P) functions at a time. Any breach of these restrictions may lead to suspension of your service or additional charges by us.

3. 5G 30GB/60GB service plan includes 30GB/60GB monthly local data with thereafter maximum uplink and downlink for data access at 1 Mbps respectively. 5G 100GB/150GB service plan includes 100GB/150GB monthly local data with thereafter maximum uplink and downlink for data access at 2 Mbps. 5G 250GB/500GB service plan includes 250GB/500GB monthly local data with thereafter maximum uplink and downlink for data access at 3 Mbps. Actual speeds experienced will be considerably less than the network specifications and will be affected by Internet conditions, server speeds, network conditions, coverage, location, device used, hardware, software, usage levels and other factors.

4. Unless otherwise specified, Service Plan included usage applies to local use only. Unless otherwise specified, Service Plan included usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute. When you use the Call Waiting service and are connected to more than one telephone line, airtime will be calculated according to the total time spent on all connected lines during call waiting.

5. Mainland China & Macau Data Roaming Package:

   • The Service is available to selected personal account customers of designated csl service plan subscriptions who have activated IDD, roaming service and subscribe to Data Roaming Day Pass service. It is subject to related Terms and Conditions. If the customer has not registered for IDD and roaming services or has already applied for “barring of data roaming service”, upon subscription to Mainland China & Macau Data Roaming Package, it represents the customer agrees to activate IDD and roaming service and agree to “un-bar data roaming service”.

   • The Service included usage applies to use in Mainland China & Macau only. If customers have Mainland China & Macau Data Roaming Package that included usage is “3GBper month”, any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month.

   • If customers have both Mainland China & Macau Data Roaming Package, Mainland China Data Roaming Package (included shareable and non-shareable) and Greater China Data Roaming Package, data roaming usage in Mainland China or in Macau will be deducted from non-shareable Mainland China Data Roaming Package first, then it will be deducted from Greater China Data Roaming Package, then it will be deducted from shareable Mainland China Data Roaming Package. After that, it will be deducted from Mainland China & Macau Data Roaming Package.

   • Unless otherwise specified, the Service cannot be used in conjunction with any other discount, offer or promotion and is non-transferable nor exchangeable for cash or other products/services.

   • Customers who terminate their mobile service accounts before expiry of Commitment Period shall be deemed to have forfeited any such entitlement, and CSL Mobile Limited (“CSL”) shall not be responsible for any such forfeiture.

   • If customers terminate the Service before the expiry of the Commitment Period, CSL would charge the customers the early termination charges which are the sum of the monthly fee of the Service for the remaining period.

6. The Top-up Data Package is applicable to selected Service Plan(s) only. The fee of the Top-up Data Package is subject to change from time to time and you will be charged the fee prevailing at the time of your subscription. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of that bill month. The local Mobile Data service will stop when you use up the local Mobile Data usage included in your Top-up Data Package and the service will resume in the next bill month or when you subscribe to another Top-up Data Package. We reserve the right to terminate or change this Top-up Data Package or these terms and conditions at any time without prior notice and to make the final decision in the event of any dispute.

7. Register as a member of The Club, and earn Clubpoints from telecom bills to redeem gifts. The Club service is subject to Terms and Conditions of Club HKT Limited. For details or registration, please visit www.theclub.com.hk.

8. Service Package

   • Local Wi-fi usage: Unlimited Wi-Fi usage at csl Wi-Fi hotspots for Wi-Fi enabled devices. 1,000Mbps is the network specification for Wi-Fi 802.11ac only applicable to selected csl Wi-Fi hotspots in limited locations. However, the actual speeds experienced by customers using those hotspots are less than the network specifications and will be affected by user’s mobile device (e.g. number of antenna equipped), network coverage and usage, international bandwidth and other extraneous factors. For service details, please refer to http://e.hkcsl.com/wifi-e.

   • Intra-network SMS & and International SMS:Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 500 SMS units ("Quota"). Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. Within the monthly Quota, you can enjoy sending any Inter-network SMS at $0.6 per SMS and International SMS at $2 per SMS. The Inter-network SMS and International SMS will be counted towards the Quota. If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS; $0.6 per Inter-network SMS; and $2 per International SMS. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged. Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan.

   • MMS: Local Thereafter Charge for MMS: $2 per MMS. Unless otherwise specified, Service Plan included usage applies to local use only. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month.

   • Details of Voicemail, call forwarding, call hold, conference call, caller ID, call waiting: Please visit https://www.hkcsl.com/tc/general-service-value-added-service-package/.

9. Call Filtering and Overseas Call Alert Service is subject to relevant Terms & Conditions, please visit https://www.hkcsl.com/en/call-filtering-service/ for details.

10. SafetyNet service is subject to relevant Terms and Conditions, please visit https://www.hkcsl.com/en/network-protection/ for details.

11. Promotional Free-trial MOOV 24 bit Music Service (Handset Bundle) Terms & Conditions

    • csl. customer is eligible to get two months free trial of MOOV 24 bit Music Service (“Service”) for free when you purchase designated 5G service plan and the customer can enjoy a special offer to subscribe MOOV 24 bit Music Service at HK$68 per month after the free trial. Service automatically renew until cancelled. If you do not agree to continue subscribe the service after free trial, 7 days prior notice is required before the end of free trial period. If you do not agree to receive free trial service, you need to notify the sales staff when purchasing the designated monthly service plan.

    • The above promotion is only eligible to new MOOV 24 bit Music Service subscribers who purchased designated csl. 5G service plan with designated commitment period, existing service subscribers are excluded. MOOV 24 bit Music Service is limited to personal use only via customer’s handset. Any public or commercial broadcasting is not allowed. CSL Mobile Limited (“csl.”) reserves the right to take legal action.

    • The quality of music or video streaming varies according to 3G/4G/5G network coverage or handset model used.

    • Applicable to compatible handset only.

    • This service is subject to relevant terms and conditions. Please visit https://general.moov.hk/tnc/eventtnc.html for details.

    • The service or charges are subject to amendment without notice. csl. reserve the right of final decision.

12. Terms and Conditions for 1O1O / csl users to waive the data usage of Now TV app / MOOV

    Terms and Conditions for 1O1O / csl users to waive the data usage of Now TV app

    • Starting from 14 July 2023, all users of the 1O1O / csl monthly service plan (“Users”) can enjoy wavier for local data usage provided by the registered SIM card when streaming Now TV video contents and browsing on the Now TV app (“Apps”)in Hong Kong. For avoidance of doubt, the local data usage waiver is not applicable to data usage that incurred for downloading and updating of the App. The mobile data usage for viewing of video advertisement broadcasted in the App, accessing or downloading content from other websites (such as banner advertisement) or/and any other websites (for example, advertisement from third party) redirecting from the App will be deducted from your Service Plan. If customers download and/or use the Now TV app overseas, they may need to pay additional roaming data charges.

    • All programming on Now TV app can only be used in the Hong Kong Special Administrative Region and the content is for private viewing in Hong Kong only by the Users. It cannot be publicly or commercially displayed or played.

    • This service is subject to the relevant charging terms and conditions of Now TV.

    • The image quality depends on the customer's mobile device, service location, and network coverage and performance.

    • "Now TV app" only plays certain specific channels and programs. Please refer to the "Now TV app" terms and conditions (please visit http://nowplayer.now.com/tnc). Please note that the viewing of any channel, program, and/or content on the Now TV app service can be canceled at any time without prior notice. The Now TV app is only suitable for mobile devices with iOS 7.0 or above and Android 4.0 or above, with original and unmodified operating systems.

    • CSL Mobile Limited ("CSL") is not a content provider and does not make any representations or warranties as to its quality. It also does not assume any responsibility for any matters arising from or related to it.

    • These terms and conditions are based on the English version (if there is any Chinese version provided, it is for reference only).

    • In case of any disputes, CSL and Now TV Limited reserve the right to make the final decision.

    Terms and Conditions for 1O1O / csl users to waive the data usage of MOOV

    • MOOV Music Service (“MOOV”)and its content, the app, and the website are provided by MOOV (Hong Kong) Limited. The use of MOOV service and charge are subject to the MOOV terms and conditions (https://general.moov.hk/tnc/eventtnc.html).

    • Starting from 17 November 2023, all users of the 1O1O / csl service plan can enjoy waiving data usage and related charges incurred when streaming MOOV content on the MOOV app. However, the data waving does not include browsing, downloading, and updating the applications mentioned above. To avoid confusion, the data exemption does not apply from other websites (such as banner ads), or from any other websites targeted within the app mentioned above (such as third-party ads). The data usage derived from browsing or downloading content within the apps will be deducted from your 1O1O / csl data service plan.

    • If customers download and/or use the MOOV app overseas, they may need to pay additional roaming data charges. All programming on MOOV is limited to personal use only in the Hong Kong Special Administrative Region. Any public or commercial broadcasting is not allowed.

    • MOOV music streaming quality depends on the customer's mobile device, service location, and network coverage and performance. CSL Mobile Limited is not a content provider and does not make any representations or warranties as to its quality. It also does not assume any responsibility for any matters arising from or related to it.

    • These terms and conditions are based on the English version (if there is any Chinese version provided, it is for reference only). In case of any disputes, 1O1O / csl reserve the right to make the final decision.

13. A designated 5G service plan subscriber is entitled to Viu Premium Lite Service during such designated 5G service plan commitment period. Viu Premium Lite Service will be terminated automatically upon the completion of the commitment period. To utilize Viu Premium Lite Service, you are required to download and successfully install the Viu app from Google Play or App Store through eligible mobile devices and register for a Viu account. Viu Premium Lite Service is provided by PCCW OTT (Hong Kong) Limited and use of the Viu Premium Lite Service is subject to the Viu Terms and Conditions (available for viewing at https://www.viu.com/ott/hk/en-us/copyright-statement/terms-and-conditions).

14. Upon subscribing to a designated 5G service plan at any csl or 1O1O outlet (except online such as at Club Shopping) and agree to a minimum 24-month commitment period, you can enjoy two months’ waiver of fees for Restart Service one time only with one to designated mobile device. The monthly fee for Restart Service shall be HK$58 starting from the third month of the 5G service plan commitment period. If you do not agree to continue subscribe the service after free trial, 7 days prior notice is required before the end of free trial period. Terms & Conditions apply: https://www.hkcsl.com/en/restart/?lang=en.

15. The service is applicable only to designated customers and is currently compatible with major mobile OS platforms and certain handset models. For more details please visit https://www.hkcsl.com/en/ultimate-data-safe-service/.

16. For smartphone workshop details, please visit https://www.hkcsl.com/tc/smartphone-workshop/.

17. Register as a member of The Club, and earn Clubpoints from telecom bills to redeem gifts. The Club service is subject to Terms and Conditions of Club HKT Limited. For details or registration, please visit www.theclub.com.hk.

18. Customers can purchase a handset at a special price when signing up for a new subscription, renewing a contract, or upgrading a plan (subject to the designated commitment period). For more details, please visit https://www.hkcsl.com/tc/standalone-handset-price-list/.

19. Customers will receive a birthday e-coupon during their birthday month or the month prior, which can be used to purchase designated products. This birthday offer is subject to applicable terms and conditions, which may be updated from time to time. For details, please refer to the information provided on the e-coupon.

20. 5G Additional SIM Card

    • 5G Additional SIM is only applicable to customers who subscribes to designated 5G service plans (the “Primary SIM Service Plan ”) with local data entitlement 30GB/60GB/100GB/150GB/250GB/500GB .

    • You may subscribe up to four additional SIM cards for each Primary SIM Service Plan during the Commitment Period of the Primary SIM Service Plan.

    • Each 5G additional SIM card is subject to a 24 or 36 Commitment Period, which commences from the activation of the respective additional SIM. You must pay us Early Termination Charge, which is the monthly service fee for the remaining months of the Commitment Period of the Additional SIM (the “Early Termination Charge for Additional SIM”) if during the Commitment Period of the Additional SIM, you cancel and vary the services of the Additional SIM; or you cease to subscribe to Primary SIM Service Plan or other plans designated by us from time to time. In such case, your Additional SIM services will be terminated and you may not be able to use the service number registered to Additional SIM services.

    • The monthly fee for each 5G additional SIM card is HK$120. If customer has two additional 5G SIM cards in effect on the bill date of the month, he/she will be entitled to an extra rebate of HK$20 for that billing cycle. If customer has three additional 5G SIM cards in effect on the bill date of the month, he/she will be entitled to an extra rebate of HK$80 for that billing cycle. If customer has four additional 5G SIM cards in effect on the bill date of the month, he/she will be entitled to an extra rebate of HK$180 for that billing cycle.

Hong Kong Mobile Communications Limited (「CSL」) reserves the right to terminate or amend any of the above promotional offers and their terms and conditions at any time without prior notice. Unless otherwise specified, these promotional offers cannot be used in conjunction with other discounts, offers, or promotions. In case of any dispute, CSL reserves the right of final decision. The General Terms and Conditions of CSL Mobile Limited apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and you in respect of the mobile service. All products and gifts are available in limited quantities on a first-come, first-served basis, while stocks last. Handset/product models and colors are subject to actual availability. In the event of discrepancy or inconsistency between the English and Chinese versions of these Terms & Conditions, the English version shall prevail. In the event of dispute, decisions made by CSL will be final and binding.